How can we help?

We're here to help make your flight enjoyable and stress-free.

Manage your flight booking

You can make many changes to your flight details online:

  • View, change and cancel your bookings
  • Add an extra bag or two to your baggage allowance
  • Choose your seat
  • Order or change your special meal
  • Request a copy of your electronic ticket

All you need is your six character booking reference. (Air New Zealand reference numbers end in "H".)


Need more help?


Contact us

Please have your booking reference, the family name used for the original booking and Airpoints number handy when you call about a flight or Airpoints query.