Travel alerts

International Check-in System Issues - Please Allow Extra Time

We are currently experiencing issues with the Advance Passenger Processing system, which supports communication with immigration authorities for international travel.

As a result:

• Online check-in is currently unavailable for all international flights
• Airport kiosk check-in is currently unavailable for international flights
• Airport teams are manually processing immigration requirements, which may result in longer check-in times

Please arrive at the airport earlier than usual to allow additional time for check-in and processing.

Our teams are working closely with our partners to restore services as quickly as possible. We apologise for the inconvenience and thank you for your patience.

Disrupt Reimbursement Consideration

If your journey has been disrupted for a controllable reason, e.g. engineering, or crew shortages, and your new itinerary requires you to stay overnight in a place you do not reside, our airport team will be working hard to secure accommodation for you.

Over peak travel periods, availability is extremely limited and you may be required to source your own accommodation.

As a guideline, we recommend $250.00 per room and $90.00 per person, per night for meals. This is a recommended amount only, and all expenses must be reasonable and supported by itemised tax invoice receipts. Please retain all itemised tax invoice receipts, as they are required for reimbursement consideration.

To submit your reimbursement request, please visit here to do so. Alternatively, you can visit here for details on how to submit your claim through our messaging channels.