Updated: Novel coronavirus (2019-nCoV) Advisory
In January 2020, Chinese authorities confirmed the presence of a new type of coronavirus, known as 2019-nCoV, which affects the respiratory system. Air New Zealand is closely monitoring the situation and following guidance from the New Zealand Ministry of Health and the World Health Organization (WHO).
Watch this video of Air New Zealand Chief Medical Officer Ben Johnston discussing how the airline is helping to keep customers well while travelling.
If you are booked to travel to mainland China prior to 29 March 2020 Air New Zealand is offering options to amend your travel if you wish to delay/avoid travel to mainland China.
For further information regarding international travel, please see below:
- Important information for international travellers
- Entry Requirements for New Zealand
- Suspension of Auckland-Shanghai return service until 29 March 2020
- Novel coronavirus (2019-nCoV) - Entry Requirements for Samoa
- Update: Thai Airways Royal Orchid Lounge operating hours restriction
- Update: Capacity adjustments on Shanghai and Hong Kong routes until 31 May 2020
International summer schedule changes due to Rolls-Royce engine issues
The ongoing global issues impacting the Rolls-Royce Trent 1000 engines that power our Boeing 787-9 aircraft continue to affect our ability to maintain our schedule as planned.
We thought these engine maintenance requirements were almost behind us, but Rolls- Royce now requires airlines to carry out more frequent maintenance on a specific part of the Trent 1000 ‘TEN’ engine.
While we’ve worked hard to limit the impact, Rolls-Royce does not have any replacement engines and there’s a significant wait for repairs at its Singapore facility as we are one of many airlines impacted globally.
As a result, we’ve had to make some changes to our international schedule over summer, including a limited number of cancellations and changes to aircraft scheduled to operate some Tasman and Pacific Island services. Flights within New Zealand are not affected.
For more information on affected services, please see here.
We will continue to operate our leased Boeing 777-300 aircraft from fellow Star Alliance member, EVA Air, to help with extra capacity on some routes. This aircraft is operated by our Air New Zealand pilots and cabin crew.
Customers impacted by these schedule or aircraft changes will be contacted directly by Air New Zealand in the coming days, via the contact information provided in their booking, or the travel agent they booked through.
Continuing to get our customers to their destinations is our first priority and we thank customers for their understanding.