Travel alerts
Find out how to receive our travel alert information.
New travel requirements for passengers travelling to New Zealand
The NZeTA (New Zealand Electronic Travel Authority) is a new border security measure being introduced by the New Zealand Government.
Effective from 1 October 2019, visitors from visa-waiver countries/regions are required to hold an NZeTA before they leave for New Zealand. The NZeTA does not replace a visa; travellers must still meet all existing entry requirements. Please note that travellers from visa waiver or transit visa waiver countries/regions who are in transit through New Zealand are required to hold an NZeTA from 1 October 2019, even if New Zealand is not their final destination.
To ensure that travellers can proceed through all airport checkpoints, we advise customers to plan accordingly and request an NZeTA well in advance of your trip to New Zealand, as it can take up to 72 hours for a request to be processed.
You can find more information about the NZeTA and how to request one here.
International summer schedule changes due to Rolls-Royce engine issues
The ongoing global issues impacting the Rolls-Royce Trent 1000 engines that power our Boeing 787-9 aircraft continue to affect our ability to maintain our schedule as planned.
We thought these engine maintenance requirements were almost behind us, but Rolls- Royce now requires airlines to carry out more frequent maintenance on a specific part of the Trent 1000 ‘TEN’ engine.
While we’ve worked hard to limit the impact, Rolls-Royce does not have any replacement engines and there’s a significant wait for repairs at its Singapore facility as we are one of many airlines impacted globally.
As a result, we’ve had to make some changes to our international schedule over summer, including a limited number of cancellations and changes to aircraft scheduled to operate some Tasman and Pacific Island services. Flights within New Zealand are not affected.
For more information on affected services, please see here.
We will continue to operate our leased Boeing 777-300 aircraft from fellow Star Alliance member, EVA Air, to help with extra capacity on some routes. This aircraft is operated by our Air New Zealand pilots and cabin crew.
Customers impacted by these schedule or aircraft changes will be contacted directly by Air New Zealand in the coming days, via the contact information provided in their booking, or the travel agent they booked through.
Continuing to get our customers to their destinations is our first priority and we thank customers for their understanding.