Phone numbers

If you have a question for Air New Zealand, you can now find answers easily within Frequently Asked Questions or please feel free to contact us using the details below.

Sales, Reservations & Enquiries

Online Booking Help:
Free calling numbers (if dialled from a land line within the countries listed below)

Austria
0800 29 58 38 (land line only)

Belgium
0800 79 586 (land line only)

Czech Republic
800 143 854

Denmark
800 17 055

Finland
0800 11 32 82

France
0800 90 77 12 (General Public)

Germany
0800 183 0619 (from inside Germany only)

Ireland
1800 551 447

Italy
800 876 126

Luxembourg
800 225 27

Netherlands
0800 022 10 16

Norway
800 110 80

Portugal
800 880 452

Slovakia
0800 005 126

Spain
900 99 32 41

Sweden
020 79 29 39

Switzerland
0800 55 77 78

Our english speaking Contact Centre in New Zealand can be contacted 24 hours a day, 7 days a week on 0064 9 357 3000 (International charges will apply).

Local contact details:

Greece
+30 210 9652 300

Israel
+972 3560 1616

Russia
+7 495 744 0490

Travel Agent website (Exclusive to Travel Agents only)
www.airnewzealandtrade.com

(If you have a question and are not a Travel Agent, please use the numbers under 'Online Booking Help')

Select another contact area

Customer Relations
Baggage
Airpoints
Cargo
Engineering
Airline Training

Customer Relations

Feedback
Complete our Customer Experience Survey

Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand
Email: Customer Relations or flightcomment@airnz.co.nz

Online access to Alternative Dispute Resolution (ADR): There is a European online platform (http://ec.europa.eu/odr) which facilitates access to ADR. However please note that at the present time, Air New Zealand does not participate in an ADR scheme in the EU.

Baggage

General enquiries see free and local calling numbers above

See Baggage Services Offices for lost luggage enquiries

Airpoints

Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Phone: +64 9 357 3000
Email: Airpoints

Cargo

Frankfurt
Phone: +49 69 693 592
Fax: +49 690 59330
Hours: 0900 - 1800, Monday to Friday
Email: info.de@kales.com

Engineering and Maintenance

Please contact us for any Aircraft/Component Maintenance Services.

Airline Training

Email: airlinetraining@airnz.co.nz