Phone numbers

We're here to help, 24/7, so please feel free to contact us anytime.

Sales, Reservations & Enquiries

Online Booking Help:
Free calling numbers (if dialled from a land line within the countries listed below)

Austria
0800 297 225 (landline only)

Denmark
802 54 156

France
0800 990 364 (General Public)

Germany
0800 1800 421 (from inside Germany only)

Italy
0800 789 827

Netherlands
0800 023 3011

Spain
900 994 977

Switzerland
0800 897 951

Our english speaking Contact Centre in New Zealand can be contacted 24 hours a day, 7 days a week on 0064 9 357 3000 (International charges will apply).

Local contact details:

Calling from outside of Europe

Travel Agent website (Exclusive to Travel Agents only)
www.airnewzealandtrade.com

(If you have a question and are not a Travel Agent, please use the numbers under 'Online Booking Help')

Select another contact area

Customer Relations
Baggage
Airpoints
Cargo
Engineering
Airline Training

Customer Relations

Feedback
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Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand
Email: Customer Relations or flightcomment@airnz.co.nz

Online access to Alternative Dispute Resolution (ADR): There is a European online platform (http://ec.europa.eu/odr) which facilitates access to ADR. However please note that at the present time, Air New Zealand does not participate in an ADR scheme in the EU.

Baggage

General enquiries see free and local calling numbers above

See Baggage Services Offices for lost luggage enquiries

Airpoints

Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Phone: +64 9 357 3000
Email: Airpoints

Cargo

Frankfurt
Phone: +49 69 693 592
Fax: +49 690 59330
Hours: 0900 - 1800, Monday to Friday
Email: info.de@kales.com

Engineering and Maintenance

Please contact us for any Aircraft/Component Maintenance Services.

Airline Training

Email: airlinetraining@airnz.co.nz