Phone numbers
We're here to help, 24/7, so please feel free to contact us anytime.
Sales, Reservations & Enquiries
Online Booking Help:
Free calling numbers (if dialled from a land line within the countries listed below)
Austria
0800 29 58 38 (land line only)
Belgium
0800 79 586 (land line only)
Denmark
800 17 055
Finland
0800 11 32 82
France
0800 90 77 12 (General Public)
Germany
0800 183 0619 (from inside Germany only)
Ireland
1800 551 447
Italy
800 876 126
Luxembourg
800 225 27
Netherlands
0800 022 10 16
Norway
800 110 80
Portugal
800 880 452
Spain
900 99 32 41
Sweden
020 79 29 39
Switzerland
0800 55 77 78
Our english speaking Contact Centre in New Zealand can be contacted 24 hours a day, 7 days a week on 0064 9 357 3000 (International charges will apply).
Local contact details:
Greece
+30 210 9652 300
Russia
+7 495 744 0490
Calling from outside of Europe
Travel Agent website (Exclusive to Travel Agents only)
www.airnewzealandtrade.com
(If you have a question and are not a Travel Agent, please use the numbers under 'Online Booking Help')
Select another contact area
Customer Relations
Baggage
Airpoints
Cargo
Engineering
Airline Training
Customer Relations
Feedback
Complete our Customer Experience Survey
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand
Email: Customer Relations or flightcomment@airnz.co.nz
Online access to Alternative Dispute Resolution (ADR): There is a European online platform (http://ec.europa.eu/odr) which facilitates access to ADR. However please note that at the present time, Air New Zealand does not participate in an ADR scheme in the EU.
Baggage
General enquiries see free and local calling numbers above
See Baggage Services Offices for lost luggage enquiries
Airpoints
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Phone: +64 9 357 3000
Email: Airpoints
Cargo
Frankfurt
Phone: +49 69 693 592
Fax: +49 690 59330
Hours: 0900 - 1800, Monday to Friday
Email: info.de@kales.com
Engineering and Maintenance
Please contact us for any Aircraft/Component Maintenance Services.
Airline Training
Email: airlinetraining@airnz.co.nz