We're here to help, 24/7, so please feel free to contact us anytime.
Sales, Reservations & Enquiries
Online Booking Help:
Free calling numbers (if dialled from a land line within the countries listed below)
0800 297 225 (landline only)
802 54 156
0800 990 364 (General Public)
0800 1800 421 (from inside Germany only)
0800 789 827
0800 023 3011
900 994 977
0800 897 951
Our english speaking Contact Centre in New Zealand can be contacted 24 hours a day, 7 days a week on 0064 9 357 3000 (International charges will apply).
Local contact details:
Travel Agent website (Exclusive to Travel Agents only)
(If you have a question and are not a Travel Agent, please use the numbers under 'Online Booking Help')
Select another contact area
Complete our Customer Experience Survey
Online access to Alternative Dispute Resolution (ADR): There is a European online platform (http://ec.europa.eu/odr) which facilitates access to ADR. However please note that at the present time, Air New Zealand does not participate in an ADR scheme in the EU.
General enquiries see free and local calling numbers above
See Baggage Services Offices for lost luggage enquiries
Air New Zealand Contact Centre
Private Bag 93537
North Shore City 0740
Phone: +64 9 357 3000
Phone: +49 69 693 592
Fax: +49 690 59330
Hours: 0900 - 1800, Monday to Friday
Engineering and Maintenance
Please contact us for any Aircraft/Component Maintenance Services.