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Sometimes, despite our best efforts, something goes wrong with your baggage or personal items. Let's sort it out for you quickly.

Frequently asked questions

Can I bring more bags than my standard allowance?

How many bags can I bring on board?

How many bags can I check in?

Can I use Airpoints Dollars™ to buy prepaid extra bags?

What happens to my Prepaid Extra Bags if Air New Zealand changes my flight?

What is the baggage allowance when my journey starts in Brazil?

Will I be able to buy Prepaid Extra Bags when I am connecting through on other airlines?

Can I add a bag to my seat only fare?