Upgrade with OneUp™

It means you can upgrade from Economy to Premium Economy or from Premium Economy to Business Premier. If you are in Economy you can also submit an offer to experience Economy Skycouch if you do not wish to upgrade cabin class.

If your offer is accepted prior to check in and you have received a OneUp upgrade, you will receive the benefits applicable to the OneUp upgraded service class of travel specified on your upgraded ticket.

If your offer is accepted after you have checked into your flight or at the airport, you will receive all on board benefits applicable to the OneUp upgraded service class of travel.

If you have a booking of one or two people, you are now able to make an offer to experience Economy Skycouch.

To do this, you can make an offer for a Premium Economy upgrade. Once submitted, you will have the option to make an offer for Economy Skycouch. In the event there is no availability to fulfil your upgrade to Premium Economy, we will consider your offer for Economy Skycouch.

Alternatively, if you do not want to make an offer for Premium Economy, you can submit an offer to experience Economy Skycouch by selecting "Skycouch" as the Upgrade Type when submitting your OneUp.

Please note that bookings of two people are submitting to occupy the Skycouch together. Bookings with one passenger will be making an offer to have the whole Skycouch allocated to themselves.

When assessing your OneUp offer we consider its value, the value of other offers made for the same cabin class, your Airpoints status, the number of seats available in the higher cabin class and the number of passengers in your booking. If your offer is unsuccessful, there's no cost.

The Offer Strength Indicator can help. You can see it when you're making a OneUp offer. It doesn't guarantee success, but it does help.

If your offer is accepted prior to check in you will be emailed with a new ticket for your upgraded cabin.

In the event availability is limited, we will notify you that your offer may not be reviewed until 8 hours prior to departure.

You can request a OneUp upgrade on your international Air New Zealand flight, as long as:

• The aircraft is operated by Air New Zealand
• It has a premium cabin service
• You have an Air New Zealand ticket

You can also request a OneUp Skycouch™ upgrade on any Air New Zealand flight with a Skycouch service.

OneUp doesn't apply to flights operated by other airlines, or on codeshare flights where the aircraft belongs to one of our partner airlines.

OneUp upgrades are not available on:

• Airpoints Companion Tickets
• Star Alliance Upgrade Award Tickets
• Travel industry fares
• Prizes or promotional tickets
• Long haul low-cost X-class fares

Treat yourself to a better seat with OneUp. Place your OneUp offer.

For these flights you'll need to choose one sector for each offer you make. If you want to make two offers, one for each sector, you can.

If your OneUp upgrade comes through before you check in, your baggage allowance gets upgraded too. So, if you've upgraded from Economy to Premium Economy, you receive the Premium Economy baggage allowance.

If your OneUp upgrade is accepted after check-in or while you're at the airport waiting for your flight, your original ticket's baggage allowance applies.

Your OneUp upgrade ticket will have the same conditions as your original ticket. That includes your ability to change, cancel or transfer your ticket. It will also have the same fees and cancellation penalties.

Manage booking

It's hard to guess the right amount. Each flight is different, and a successful offer level depends on:

• How many other people are putting in offers, and the size of their offers
• Seat availability
• Your Airpoints™ member status
• The size of your travel group (as your OneUp offer will be applied to each of their seats)

The Offer Strength Indicator can help. You can see it when you're making a OneUp offer. It doesn't guarantee success, but it does help.

Remember, your offer will always be lower than the cost of a premium ticket, and if you aren't successful you pay nothing.

Treat yourself to a better seat with OneUp. Place your OneUp offer.

Yes you can, as long as your flight is at least three days away.

You can:

• Go online to Manage booking and select 'View your offers'
• You can use the link in your offer confirmation email
• You can use the Air NZ app
• If you belong to Airpoints™, you can log in to your Air NZ account
• Call the Air New Zealand contact centre on 0800 737 000 or +64 9 357 3000

Unfortunately, no. Because of the demand for upgrades, you can only submit one offer for a seat upgrade, so make it the best you can.

If you put in a OneUp offer to upgrade to Premium Economy, you can also make an offer on an Economy Skycouch™ as a back-up plan. Only one will be accepted, so you won't have to pay twice.

Check your OneUp offer status. Download the Air NZ app to check your OneUp Details.

Unfortunately, we can't guarantee you'll both receive an upgrade if you're on separate bookings. OneUp upgrades differ for each flight and are dependent on a range of factors including other offers on the same flight, seat availability, and your Airpoints™ member status.

OneUp upgrades are only available on international Air New Zealand ticketed and operated flights.

You won't be able to make OneUp upgrade offers on:

• Codeshare, alliance or partner airline flights
• Airpoints Companion Tickets
• Star Alliance Upgrade Award Tickets
• Travel industry fares, prizes or promotional tickets
• Long haul X-class fares.

OneUp Skycouch™ upgrade offers are only available for groups of up to two passengers.

Yes you can, as long as there's still at least three days before your flight.

To put in a new offer, you can:

• Go online to Manage booking and select 'View your offers'
• You can use the link in your offer confirmation email
• You can use the Air NZ app
• If you belong to Airpoints™, you can log in to your Air NZ account
• Call the Air New Zealand contact centre on 0800 737 000 or +64 9 357 3000

Sorry, we can't - but it's easy to find your OneUp offer details online:

• You can go to the Air NZ app and check your OneUp offer status
• Go online to Manage booking and select 'View your offers'

Both options let you change or cancel your offer as well

Download the Air NZ app to check your OneUp details.

You can make a OneUp offer as late as three days before your flight. However, the earlier you put in your upgrade offer the better.

Treat yourself to a better seat with OneUp. Place your OneUp offer.

Typically, it's at the time we accept your offer, usually between three to five days before your flight. However, if it's a particularly full flight, we might not be able to review your offer until 7 hours before departure, in which case you'll be charged then.

Make sure you have the funds available for your upgrade, if not, we can't confirm it.

Bear in mind too, if you are departing from London you will need to pay additional taxes (Air Passenger Duty) by credit card or prepaid/debit card. You won't be able to use your Airpoints Dollars™ to pay these taxes.

If you make a OneUp upgrade offer online, it applies to all the people in your booking. If your offer is successful, everyone gets upgraded.

Your offer applies per person. For example, if you offer 500 Airpoints Dollars™ for a OneUp upgrade and you have two others in your booking, your total offer is 1,500 Airpoints Dollars. In this case, travelling companions do not need to be on your Airpoints™ gifting register.

For OneUp Skycouch™ offers, you'll be charged for the number of seats you wish to occupy.

You can use your Airpoints™ Dollars to make a OneUp offer on behalf of other passengers.

You'll need the recipient's Air New Zealand flight booking reference: six characters ending in 'H'.

More about OneUp.

Yes, it does. However, you accrue Airpoints Dollars™ or Status Points based on the class you originally booked, not the one you are upgraded to.

Yes you can, up to three days before you travel. Just cancel your existing offer then submit a new OneUp™ offer with your new payment method.

Change my OneUp offer payment method.

Yes you can. OneUp offers apply to everyone in your booking, including children. Remember, your OneUp offer amount is for each person. So if you offer NZD $500 for a OneUp offer and have five people in your group, your total offer is NZD $2,500.

Treat yourself to a better seat with OneUp. Place your OneUp offer.

Yes you can, if your upgrade is confirmed before you arrive at the airport.

You can use Seat Select to choose any available seat in your upgraded cabin area, or pay a little extra for Preferred Seats or Exit Row seats. If you upgraded to Economy Skycouch™ you can also choose your Skycouch seats.

Go to Seat Select.

Sorry, you can't double-up upgrade requests on a single leg of your flight to upgrade two cabin classes.

But if you're travelling on a long-haul route with a stopover, you can request a Recognition Upgrade for one leg, and put in a OneUp offer on the other. Your OneUp offer will apply to your companions as well.

Treat yourself to a better seat with OneUp. Place your OneUp offer.

Yes you can.

If your OneUp offer is accepted, you can also use Seat Select in your new cabin area.

Treat yourself to a better seat with OneUp. Place your OneUp offer.