Upgrade with OneUp™
- Airpoints Dollars™: If you're paying with Airpoints Dollars, any applicable taxes, levies or surcharges must be paid in cash. You can use a credit card or debit card for this
- Credit card or debit card: The cost of your upgrade will be converted into local area currency
To recognise your status, we'll upweight your OneUp offer by the following amount:
- Elite - 50%
- Gold - 30%
- Silver - 10%
You may not combine Recognition Upgrades or Elite Airpoints Dollar Upgrades with a OneUp Upgrade to move multiple cabin classes for any single sector of your flight.
Frequently asked questions
What does an upgrade of one cabin class mean?
How can I make an offer for Economy Skycouch?
How are offers considered?
Which flights offer OneUp upgrades?
Can I make an offer for multi-sector flights?
What is the baggage allowance with my OneUp upgrade?
Does my OneUp upgrade ticket have different cancellation or change rules?
How much should I offer for a successful OneUp upgrade?
Can I change or cancel my OneUp offer?
Can I make a higher offer if my first OneUp offer wasn't successful?
I received a OneUp upgrade, but my travelling companion on a separate booking didn't. Can you upgrade them too?
Why can't I submit a OneUp offer?
Can I make a new OneUp upgrade offer even if I cancelled my original offer?
I deleted my OneUp email. Can you please re-send it?
What's the deadline for OneUp upgrade offers?
When do you charge my credit card, prepaid debit card or debit card or deduct my Airpoints Dollars™ for a OneUp upgrade?
What happens to a OneUp upgrade if there are multiple passengers in a booking?
How do I gift a OneUp upgrade?
Does my successful OneUp upgrade accrue Airpoints Dollars™ and Status Points?
Can I change the payment method for my OneUp upgrade offer?
Can I make OneUp offers when I'm travelling with children?
Can I use Seat Select after my OneUp offer is accepted?
Can I make a Recognition Upgrade and OneUp offer on the same flight?
Can I submit a OneUp offer if I've already bought Seat Select?
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*If the flight is particularly full, we will review your offer 8 hours before the flight's departure. On selected flights there will be a final review at the airport up to 1 hour before departure.
Selected flights are between Auckland and Hong Kong, Auckland and Houston, Auckland and Los Angeles, Auckland and Perth, Auckland and San Francisco, Auckland and Singapore and Auckland and Vancouver.
See the OneUp terms and conditions for full programme details.