Upgrade with OneUp™

OneUp™ makes it easy to request a cabin class upgrade when you're booked on an Air New Zealand ticketed and operated international flight.

Easy ways to make an offer

Payment options

  • Airpoints Dollars™: If you're paying with Airpoints Dollars, any applicable taxes, levies or surcharges must be paid in cash. You can use a credit card or debit card for this
  • Credit card or debit card: The cost of your upgrade will be converted into local area currency

Elite, Gold and Silver Airpoints™ members

To recognise your status, we'll upweight your OneUp offer by the following amount:

  • Elite - 50%
  • Gold - 30%
  • Silver - 10%

You may not combine Recognition Upgrades or Elite Airpoints Dollar Upgrades with a OneUp Upgrade to move multiple cabin classes for any single sector of your flight.

Frequently asked questions

What does an upgrade of one cabin class mean?

How can I make an offer for Economy Skycouch?

How are offers considered?

Which flights offer OneUp upgrades?

Can I make an offer for multi-sector flights?

What is the baggage allowance with my OneUp upgrade?

Does my OneUp upgrade ticket have different cancellation or change rules?

How much should I offer for a successful OneUp upgrade?

Can I change or cancel my OneUp offer?

Can I make a higher offer if my first OneUp offer wasn't successful?

I received a OneUp upgrade, but my travelling companion on a separate booking didn't. Can you upgrade them too?

Why can't I submit a OneUp offer?

Can I make a new OneUp upgrade offer even if I cancelled my original offer?

I deleted my OneUp email. Can you please re-send it?

What's the deadline for OneUp upgrade offers?

When do you charge my credit card, prepaid debit card or debit card or deduct my Airpoints Dollars™ for a OneUp upgrade?

What happens to a OneUp upgrade if there are multiple passengers in a booking?

How do I gift a OneUp upgrade?

Does my successful OneUp upgrade accrue Airpoints Dollars™ and Status Points?

Can I change the payment method for my OneUp upgrade offer?

Can I make OneUp offers when I'm travelling with children?

Can I use Seat Select after my OneUp offer is accepted?

Can I make a Recognition Upgrade and OneUp offer on the same flight?

Can I submit a OneUp offer if I've already bought Seat Select?

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