Gold tier benefits
We want our most frequent flyers to have an exceptional journey with us every time. As a Gold member, you will get access to a range of travel benefits designed to make your whole travel experience as seamless and comfortable as possible.
Gold members may access all Air New Zealand, Star Alliance and Partner Airline lounges prior to departure on an Air New Zealand or Star Alliance ticketed flight along with our eligible partner flights. As an Airpoints Gold member you may also invite one additional guest (travelling on the same service and subject to space) to join you in all Air New Zealand international, domestic and regional lounges (excluding Koru Express, which does not allow guest entry) Star Alliance lounges and some partner lounges. It is important to note that Star Alliance lounge access regulations stipulate that any travellers, including children over 2 years old will be included as part of the member’s guest allowance.
Recognition upgrades: Gold members receive two recognition upgrades each 12 months you retain or become a Gold member, these are valid for 12 months. A recognition upgrade is able to be used to request to have one flight sector upgraded by one cabin class (for example, from premium economy to business premier). Where the applicable flight only offers two cabin classes the upgrade will be applied to move from economy to business class. Where we offer a three cabin class configuration, two Recognition Upgrades are able to be applied together for an upgrade request on one sector from economy to business premier.
Recognition upgrades are only able to be applied to Air New Zealand ticketed and operated flights. We recommend our members apply their recognition upgrade to their flight booking as soon as possible. Our upgrades team will review your flight six days prior to travel, if upgrade seats are available on your selected service we will confirm the request. High Load factors may prevent us from confirming in advance of travel. If this is the case, your Gold upgrade request will be prioritised ahead of Silver upgrade requests for any remaining, unsold seats at the airport on the day of travel.
OneUp upgrades: OneUp™ is Air New Zealand’s upgrade offer system that gives people travelling on Air New Zealand the opportunity to move up one cabin class when travelling internationally. In recognition of your loyalty to Air New Zealand Gold members' OneUp offers will be upweighted by 30%.
More about OneUp
Complimentary frequent flyer seating
Gold members have access to our frequent flyer seating located towards the front of the cabin on most Air New Zealand flights. These can be booked during the Seat Select process when booking online, by visiting My Bookings when signed in to airnz.co.nz or by calling our contact centre. Frequent flyer seating is available to you on a first come first serve basis and available on any fare type purchased on Air New Zealand.
Domestic flights: Gold members may check in one extra bag (up to 23kg) on New Zealand domestic flights over and above their ticketed allowance for no additional charge, provided travel is on a fare that includes a checked bag.
International flights: Gold members may check in one extra bag (up to 23kg) on international flights at no extra charge. This is over and above the ticketed allowance, provided travel is on a fare that includes a checked bag. A maximum of three bags is permitted. Additionally Gold members are entitled to one additional standard piece of checked baggage without charge, where the ticketed itinerary has two or more Star Alliance airlines. This offer is not applicable to customers travelling on fares which do not have a baggage allowance e.g. 'Seat' fares.
Carry-on bags: Gold members may take two pieces of carry-on baggage, with a combined total weight of 14kg with a maximum weight of either bag of up to 10kg. More about carry-on baggage
Priority travel benefits
Priority check-in: To speed up your journey through the airport, Airpoints Gold members are invited to check in at the Premium counter when travelling on an Air New Zealand ticketed or operated flight. When travelling on a Star Alliance flight, Airpoints Gold members can check in at the Star Alliance Gold designated counter.
Priority boarding: Once boarding commences, you may board at your leisure on Air New Zealand and most Star Alliance flights.
Priority baggage claim: You will be among the first to collect your baggage after disembarking an Air New Zealand operated flight. This benefit also applies to most Star Alliance airline operated flights.
Priority wait-listing: If the Air New Zealand or Star Alliance flight you want is full, as a Gold member you can be wait-listed in case a seat becomes available. Your wait-list request will be prioritised after Elite but before Silver members’ requests. Wait-listing is not available on all fare types or with reward tickets. Priority wait-listing must be requested through your booking agent or if you have booked online simply call our contact centre. Additional airfare difference costs, applicable penalties and service fees may apply.
Priority airport standby: You will be given priority standby, after any Elite requests, if you are at the airport and wish to travel on an alternative flight. Simply speak with the check-in staff at your departure airport or call our contact centre to request a Priority Airport Standby. Standbys are not available with certain fare types, such as reward tickets or grabaseat™. Additional airfare difference costs, applicable penalties and service fees may apply.
Vouchers and gifts
Hotel voucher: As a Gold member, you will receive a voucher for a complimentary, one room category, hotel upgrade at participating hotels in New Zealand and Australia. Hotel upgrade requests are only able to be assessed at the hotel check-in and are valid for up to three consecutive days. These can be redeemed on a Friday, Saturday or Sunday nights only. Upgrades are subject to hotel availability, participation and room type and the vouchers cannot be used in conjunction with any other offer. Hotel partners may change from time to time.
Rental car voucher: Every year Airpoints Gold members receive a voucher for a complimentary, one car type rental car upgrade at participating locations in New Zealand and Australia. Rental car upgrade requests should be made at the time of booking to be assessed at time of pick-up and are valid for up to three consecutive days. They can be redeemed on a Friday, Saturday or Sunday only. Upgrades are subject to availability and some car types may not be eligible for upgrade. Vouchers cannot be used in conjunction with any other offer. Rental car partners may change from time to time.
Discounted Business Class award fares: Discounted long haul Business Class fares are available in limited quantities to Gold members.
Extra Gold benefits
No Airpoints Dollars expiry: Your Airpoints Dollars won’t expire while you retain Gold status. If you move below Gold, you will have until your next anniversary of joining to use any Airpoints Dollars that were due to expire. If your next anniversary falls within two months of you moving below Gold, you will have a full two months to use your expiring points.
Extra gift recipients: You are able to nominate an additional two people to join your gifting register who do not share the same address as you, non-household giftees. This benefit is in addition to those who share the same address as you, your household giftees.
To register your household and non-household giftees sign in to your Air New Zealand account and choose Gifting Register under My Profile.
Star Alliance Gold benefits apply.