Online and mobile check-in

You can check in for your flight before you leave for the airport.

Reduce contact and skip the stress of queues. Get through the airport faster for a better travel experience.

Can I check in online?

Online check-in is open 24 hours before the scheduled departure of your flight. Please note, once you have checked in online you are unable to cancel your check-in. If you have checked in and you do not plan to fly, please contact us.

Travelling in New Zealand

Travelling internationally

If you can't check in online, here are some possible reasons:

  • Your passport details are not up-to-date
  • You don't have the necessary visas
  • There are border restrictions
  • There are operational issues.

If you're not able to check in online, you'll need to check in at the airport so please allow some extra time.

Why should I check in online?

  • Select your seat
    You can still choose your seat when you check in online or on your mobile
  • Receive your boarding pass by email
    You can print it at home, or at the check-in kiosks at the airport. If you're in New Zealand, we can scan your emailed boarding pass from your phone
  • Print bag tags yourself 
    If you're checking-in bags, head straight to a kiosk to print out your bag tags when you arrive at the airport. Then take your bags to the bag drop. Details on your flight's exact check-in timings are on your email or e-ticket. Note that these are closing times and they include dropping off your bags if you have them.

I need to check in at the airport