Online and mobile check-in

You can check in for your flight before you leave for the airport.

Reduce contact and skip the stress of queues. Get through the airport faster for a better travel experience.

Can I check in online?

Online check-in is open 24 hours before the scheduled departure of your flight. Please note, once you have checked in online you are unable to cancel your check-in. If you have checked in and you do not plan to fly, please contact us.

Travelling internationally

Why should I check in online?

  • Select your seat
    You can still choose your seat when you check in online or on your mobile
  • Receive your boarding pass by email
    You can print it at home, or at the check-in kiosks at the airport. If you're in New Zealand, we can scan your emailed boarding pass from your phone
  • Print bag tags yourself 
    If you're checking in bags, head straight to a kiosk to print out your bag tags when you arrive at the airport. Then take your bags to the bag drop. Details on your flight's exact check-in timings are on your email or e-ticket. Note that these are closing times and they include dropping off your bags if you have them.

If you're unable to check in online

  • There may be operational issues
  • Your passport details may not be up to date
  • You may not have the necessary visas

If you're unable to check in online, you'll need to check in at the airport so please allow some extra time.

The iPhone is a trademark of Apple Inc.

By downloading, installing or using the Air NZ app you agree to be bound by the terms and conditions.

iOS: Requires iOS 15.0 or later. Optimised for iPhone.

Android: Requires Android 8.0 or later. Optimised for Android Phones.