Claim missing Airpoints Dollars™

Learn how to claim missing Airpoints Dollars™ or Status Points.

Missed out on Airpoints Dollars™ or Status Points? You may be able to retrospectively claim Airpoints Dollars or Status Points from your activity with Air New Zealand or with one of our partners. Keep reading for further details on how to claim.

Claim missing Airpoints Dollars or Status Points

Flights

Airpoints Dollars and Status Points earned on an eligible flight should appear in your Airpoints™ account within 72 hours of each completed flight. Airpoints Dollars and Status Points earned on eligible partner airline flights should appear in your Airpoints account up to 10 to 15 working days after each completed flight.

However, if you have not received your Airpoints Dollars or Status Points from an eligible flight with Air New Zealand, a member of the Star Alliance, or a partner airline flight then you will need sign in and complete the claim missing Airpoints form.

Claims for missing Airpoints Dollars and Status Points from flights may only be claimed once travel is completed, and must be claimed within six months of your original flight.

Hotels or rental cars

Airpoints Dollars and Status Points earned through eligible Airpoints rental car partners or eligible Airpoints hotel partners are added to your account at the end of the month in which you completed your car hire or hotel stay. If you believe you have not received your Airpoints Dollars or Status Points you may be able to claim missing Airpoints Dollars and Status Points. You will need to fill out and print a missing Airpoints claim form for any Airpoints hotel or rental car partner and send this along with relevant documentation to us. Airpoints Dollars may only be claimed once travel is completed, and must be claimed within six months of your original transaction.

For further instructions see the claim missing Airpoints form.