Middle East Airspace Disruptions

Due to widespread airspace closures and airport shutdowns across parts of the Middle East following recent conflict activity, some partner airlines operating to or through affected airports - including Dubai (DXB), Abu Dhabi (AUH), and Doha (DOH) - are experiencing significant operational disruptions. Several major airports in the region have suspended operations until further notice.

If your journey has been impacted, we recommend you reach out to the airline scheduled to operate your flight who will be able to discuss your rebooking options. If you’ve booked your travel to the Middle East through Air New Zealand, and you'd like to make a change, we have the following options available for travel up to and including Friday 20 March. This includes our domestic services within New Zealand that connect to or from partner airline services, provided your ticket was issued by Air New Zealand.


Looking to defer your travel?

You can make one date change to travel before Friday 20 March, with no penalty, service fee, or a standard fare difference.

Alternatively, if you choose not to travel before your departure date, you can hold the full value of your fare as credit, which will remain valid for 12 months from the date the credit is issued.

Prefer to reroute your travel?
You're welcome to reroute to travel before Friday 20 March, to avoid travel through the Middle East and no penalty fee, service fees or fare difference will apply.


Fare refund
Normal refund rules apply as per ticket fare conditions.

To confirm any changes to your travel plans, please contact us to do so.

If you are due to travel over the next few days, we recommend you:

  • Monitor the operating airline’s website or app for real‑time flight updates
  • Stay across the New Zealand Government travel advice
  • Allow extra time for travel planning
  • Ensure your contact details are up to date in your booking

We will continue to monitor the situation closely.

Thank you for your understanding as we and our partner airlines navigate this uncertainty.