Sales, Reservations & Enquiries

Online Booking Help

Free calling numbers (if dialled from a land line within the countries listed below)

Austria 0800 29 58 38
Belgium 0800 79 586
Czech Republic 800 143 854
Denmark 800 17 055
Finland 0800 11 32 82
France 0800 90 77 12 (General Public)
Germany 0800 183 0619 (from inside Germany only)
Ireland 1800 551 447
Italy 800 876 126
Luxembourg 800 225 27
Netherlands 0800 022 10 16
Norway 800 110 80
Portugal 800 880 452
Slovakia 0800 005 126
Spain 900 99 32 41
Sweden 020 79 29 39
Switzerland 0800 55 77 78


Our english speaking Contact Centre in New Zealand can be contacted 24 hours a day, 7 days a week on 0064 9 357 3000 (International charges will apply).

Local contact details

Greece +30 210 9652 300
Israel +972 3560 1616
Russia +7 495 744 0490


Travel Agent website (Exclusive to Travel Agents only)

www.airnewzealandtrade.com

(If you have a question and are not a Travel Agent, please use the numbers under 'Online Booking Help')

 

Select another contact area

Customer Relations
Baggage
Airpoints
Cargo
Engineering
Airline Training

Customer Relations

Feedback

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Air New Zealand Customer Relations

Private Bag 92007
Auckland 1142
New Zealand
Email: Customer Relations

Baggage

General enquiries see free and local calling numbers above

See Baggage Services Offices for lost luggage enquiries

Airpoints

Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Phone: +64 9 357 3000
Email: Airpoints

Cargo

Frankfurt
Phone: +49 69 693 592
Fax: +49 690 59330
Hours: 0900 - 1800, Monday to Friday
Email: info.de@kales.com

Engineering

Email: marketing.services@airnz.co.nz

Airline Training

Email: airlinetraining@airnz.co.nz