If you have a question for Air New Zealand, you can now find answers easily within Frequently Asked Questions or please feel free to contact us using the details below.
Sales, Reservations & Enquiries
Online Booking Help
Free calling numbers (if dialled from a land line within the countries listed below)
| Austria | 0800 29 58 38 |
| Belgium | 0800 79 586 |
| Czech Republic | 800 143 854 |
| Denmark | 800 17 055 |
| Finland | 0800 11 32 82 |
| France | 0800 90 77 12 (General Public) |
| Germany | 0800 183 0619 (from inside Germany only) |
| Ireland | 1800 551 447 |
| Italy | 800 876 126 |
| Luxembourg | 800 225 27 |
| Netherlands | 0800 022 10 16 |
| Norway | 800 110 80 |
| Portugal | 800 880 452 |
| Slovakia | 0800 005 126 |
| Spain | 900 99 32 41 |
| Sweden | 020 79 29 39 |
| Switzerland | 0800 55 77 78 |
Our english speaking Contact Centre in New Zealand can be contacted 24 hours a day, 7 days a week on 0064 9 357 3000 (International charges will apply).
Local contact details
| Greece | +30 210 9652 300 |
| Israel | +972 3560 1616 |
| Russia | +7 495 744 0490 |
Travel Agent website (Exclusive to Travel Agents only)
(If you have a question and are not a Travel Agent, please use the numbers under 'Online Booking Help')
Select another contact area
Customer Support
Baggage
Airpoints
Cargo
Engineering
Airline Training
Golden Oldies World Sports Festivals
Customer Support
Feedback
Complete our Customer Experience Survey
Air New Zealand Customer Support
Private Bag 92007
Auckland 1142
New Zealand
Email: Customer Support
Baggage
General enquiries see free and local calling numbers above
See Baggage Services Offices for lost luggage enquiries
Airpoints
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Phone: +64 9 357 3000
Email: Airpoints
Cargo
Frankfurt
Phone: +49 69 693 592
Fax: +49 690 59330
Hours: 0900 - 1800, Monday to Friday
Email: info.de@kales.com
Engineering
Email: marketing.services@airnz.co.nz
Airline Training
Email: airlinetraining@airnz.co.nz
Golden Oldies World Sports Festivals
| Phone: | +64 9 336 2783 |
| Email: | hockey@goldenoldiessports.com |
| netball@goldenoldiessports.com |
|
| soccer@goldenoldiessports.com |
|
| rugby@goldenoldiessports.com |
|
| cricket@goldenoldiessports.com |
