Koru Benefits

Koru membership enables you to get the most out of your travel with Air New Zealand. Benefit from added extras and access to our lounges every time you fly with us.

Koru benefits at a glance

Koru Lounges

As a Koru member, whenever you're travelling on an Air New Zealand ticketed and operated flight, you can unwind in our award-winning regional, domestic and international Air New Zealand lounges. Access is also available at some partner airline lounges at selected overseas airports prior to departure on Air New Zealand flights. Find out which lounges Koru members can access here.

Lounge Concierge Service

When using our main Air New Zealand lounges at Auckland, Wellington, Christchurch and Los Angeles you will find a helpful lounge concierge always on hand and happy to help you pave over any bumps in the road that you may encounter on your journey.

Your lounge concierge will also be able to assist you in renewing and managing your koru membership.

Koru Express

Located in the Christchurch regional terminal it’s been especially designed so regional travellers can still enjoy complimentary snacks and drinks, even when they don’t have time to visit the Koru Lounge upstairs.

If you’re a Gold Elite, Gold Elite Partner, Gold or Koru member who’d like to visit Koru Express, simply scan your ePass or e-Ticket at the entrance.

Please note that guests and children can not be accommodated in Koru Express and complimentary passes can not be used as access is via an electronic gate and for members only.

Extra Baggage Allowance

To make your journey as fast and hassle-free as possible, your baggage will receive priority service wherever possible.

Koru members receive one extra piece of checked luggage on top of the standard checked baggage allowances, up to a maximum of three pieces. Baggage allowances vary depending on where you area travelling - to confirm your exact baggage allowance, please check here.

Please note that on flights to Tahiti, Koru members do not receive any additional baggage allowance.

Seat only fares on Trans-Tasman routes do not include a checked baggage allowance, so charges apply to all checked luggage on when booked on these fares.

Fast Bag

Fast Bag is available for single sector or point to point regional domestic flights- meaning you can take your bag right to the aircraft door and collected it at the time you disembark making regional flying a breeze.

Guest Entitlement

As a Koru member you are welcome to bring one guest with you to our lounges prior to the departure of your Air New Zealand flight. Like you, your guest needs to be departing on an Air New Zealand ticketed and operated flight from that airport that day. Guest access to the lounge is subject to space being available in the lounge and may not be available at some of our partner lounges in overseas airports. Children under the age of 12 travelling with you will be accommodated in Air New Zealand operated lounges free of charge.

If you are ever travelling with a few more friends, it might be possible to purchase a lounge pass for them to use on the day at the lounge of purchase subject to availability and space. Alternatively you are welcome to purchase an annual guest card to supplement your guest entitlement throughout the year. Annual guest cards can be purchased through the Koru contact centre or at the lounge.

For information on what lounges you and your guests have access to - click here.

Priority Check-in

As a Koru member, you have access to dedicated check-in counters in Auckland, Wellington, Christchurch and Dunedin airports, as well as Business Class check-in facilities when travelling on Air New Zealand operated flights from any other airport.

If you're flying domestically in New Zealand with carry-on luggage only, you can check-in directly at our lounges in Auckland, Wellington, Christchurch, Dunedin and Queenstown airports.

As a Koru member, you'll receive your personal ePass which identifies you at our self-service check-in kiosks and boarding gates when you're travelling on domestic flights.

Priority Reservations and Waitlisting

Your Koru membership number is your key to making priority reservations. Please make sure you always enter your Koru membership number in every booking you make.

Whenever you would like to make a flight reservation simply dial 0800 737 000 (within New Zealand) and enter your Koru membership number. Your call will then be prioritised and directed to the premium reservations team.

Koru members are able to request a seat in Space+ seats. You’ll find these seats onboard all Air New Zealand 737, 767 and A320 aircraft that fly domestic, trans Tasman and Pacific Island routes. Your frequent flyer membership number must be entered in your booking before you can request a seat. Please note that while we do our best to accommodate seat requests, seating is not confirmed until check-in as operational requirements may result in reassigned seating.

Advanced Seat Request

Koru members are among those first in line for any available Premium Seating. You can request seats at the time you make your booking, or through the My Bookings section at myairnz. Just remember you will need to ensure your Koru number was entered when making your reservation.

We will try our best to accommodate your request, however we appreciate your understanding that seating can not be confirmed until check-in due to operational requirements.

Complimentary Airpoints Membership

As a Koru member you are entitled to complimentary Airpoints membership. You will be automatically enrolled in the Airpoints programme upon becoming a Koru member. With Airpoints, you can start earning Airpoints Dollars rewards with Air New Zealand, our non-airline partners and the Star Alliance network.

Koru Cover Insurance

Travelling overseas? Take steps to protect yourself from the unexpected. Air New Zealand offers Koru Cover, international annual multi trip insurance exclusive to Koru, Gold and Gold Elite members.Get a quote or buy International annual multi trip cover from only NZD 299. Koru Cover only valid for Koru, Gold and Gold Elite members who are New Zealand residents.

Koru Valet Parking

Our exclusive valet parking service is available for Koru members travelling domestically or internationally from Auckland or Christchurch airports. To find out locations, cost and contact details, check below.

Speak to Koru Valet staff about arranging additional services for your vehicle while you are away such as grooming, WOF checks and more.

Auckland
Contact us on (09) 256 3949 for Domestic; or
(09) 256 3780 for International
View map and pricing

Christchurch
Contact us on (03) 358 7487; or
(03) 358 7488 after hours
View map and pricing

Koru Valet Parking Terms and Conditions

Auckland. Christchurch.


Business Facilities

When you need to work on the go, you'll find faxes, photocopiers, computers, printers, internet access and WiFi on hand in many of our lounges. Simply plug in your laptop and get started.

And if you'd like to get the team together, the Wellington Koru Lounge has a fully equipped boardroom for hire. Seating up to ten people, it's available to members and even non-travelling guests. To book, download the Wellington Koru Meeting Room Booking Form and we'll confirm your booking within 24 hours. If you would also like us to arrange catering for your meeting please make your selection from our Catering Menu.

The Auckland Domestic Lounge has a boardroom that seats up to eight, which is available for members and guests travelling from Auckland that day.

Virgin Australia Lounge Access

Air New Zealand’s new alliance with the Virgin Australia Group means you’ll also benefit from Virgin Australia’s wider international network (on all routes except the Pacific Islands) including access to their lounges from 26th of July 2011. For Koru members this is exciting news, you will now be able to relax in Virgin Australia’s domestics lounges when flying domestically in Australia with them and you will also be able to use Air New Zealand lounges when flying across the Tasman using Virgin Australia operated code share flights.

Simply show your boarding pass and your Koru membership card at the entrance prior to departure of your Virgin Australia operated flight. Subject to space being available, you will also be able to bring in one guest also travelling with you.

Virgin Domestic Lounges within Australia are located in:

Sydney, Brisbane, Melbourne, Adelaide, Canberra and Perth

Contact Us.   Auckland Koru Lounge on +64 9 256 3808
Wellington Koru Lounge on +64 4 388 0583
 
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