Contact Us

If you have a question for Air New Zealand, you can now find answers easily within Frequently Asked Questions or search our website.

Alternatively, you can select from the options below.

See the latest information on the disruptions at London/Heathrow due to the current volcanic ash activity in Iceland.

Sales, Reservations & Enquiries

Online Booking Help

Step by Step Guides

Free calling numbers (if dialled from within the countries listed below)

Austria		0800 29 58 38
Belgium		0800 79 586
Denmark		800 17 055
Finland		0800 11 32 82
France		0800 90 77 12 (General Public)
Germany		0800 183 0619 (from inside Germany only)
Ireland		1800 551 447
Italy		39 02 43 45 83 90
Luxembourg		800 225 27
Netherlands		0800 022 10 16
Norway		800 110 80
Portugal		800 880 452
Spain		900 99 32 41
Sweden		020 79 29 39
Switzerland		0800 55 77 78

Our english speaking Contact Centre in New Zealand can be contacted 24 hours a day, 7 days a week on 0064 9 357 3000 (International charges will apply).

Local calling numbers

Czech / Slovak Republic	+420 221 408 521
Greece	+30 210 9652 300
Israel	+972 3560 1616
Russia	+7 495 744 0490

Travel Agent website (Exclusive to Travel Agents only)

http://www.airnewzealandtrade.com/

(If you have a question and are not a Travel Agent, please use the numbers under 'Online Booking Help')

Select another contact area

Customer Support
Baggage
Airpoints
Cargo
Engineering
Airline Training
Golden Oldies World Sports Festivals
Environment

Customer Support

Feedback

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Air New Zealand Customer Support

Private Bag 92007
Auckland 1142
New Zealand
Email: Customer Support

Baggage

General enquiries see free and local calling numbers above

See Baggage Services Offices for lost luggage enquiries

Airpoints

Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Phone: +64 9 357 3000
Email: Airpoints

Cargo

Frankfurt
Phone: +49 69 693 592
Fax: +49 690 59330
Hours: 0900 - 1800, Monday to Friday
Email: info.de@kales.com

Engineering

Email: marketing.services@airnz.co.nz

Airline Training

Email: airlinetraining@airnz.co.nz

Golden Oldies World Sports Festivals

Phone:	+64 9 336 2783
Email:	hockey@goldenoldiessports.com
	netball@goldenoldiessports.com
	soccer@goldenoldiessports.com
	rugby@goldenoldiessports.com
	cricket@goldenoldiessports.com

Environment

Email: environment@airnz.co.nz