FlyNeutral FAQs

Please refer to the Ministry for the Environment's Guidance for voluntary emissions offsetting until 31 December 2020 for more specific information on voluntary carbon offsetting.


How much environmental damage does flying cause?

Why do we refer to carbon - is carbon the only greenhouse gas?

What is carbon offsetting?

What are carbon credits and how do they work?

Where do carbon credits come from?

How is carbon offsetting transacted?

How does carbon offsetting work in the context of aviation?

Does Air New Zealand offset its carbon emissions?

Calculating emissions

How are my emissions calculated?

Offsetting emissions under FlyNeutral

What are the emission reduction projects in FlyNeutral?

How much are the carbon credits in FlyNeutral?

Who says the project reduces carbon emissions?

How is a carbon credit created?

Who sources and manages the New Zealand native forestry projects?

Who is Permanent Forests NZ?

Who sources and manages the international emission reduction projects?

Who is ClimateCare?

What is the Gold Standard?

Does Air New Zealand make a margin on the carbon credits purchased under FlyNeutral?

Retirement / cancellation at registry

How do I know that the carbon credits I purchase under FlyNeutral actually offset my emissions?

How and why is a carbon credit retired or cancelled?

Which registries is FlyNeutral using?

What is the IHS Markit Environmental Registry?

When will the carbon credits under FlyNeutral be retired or cancelled?

Relationship of FlyNeutral with the Emissions Trading Scheme

Is FlyNeutral part of the New Zealand Emissions Trading Scheme (NZETS)?

When I offset, am I paying for Air New Zealand's emissions under the NZETS?

Why does Air New Zealand offer the option for customers to offset their flights when Air New Zealand already fully complies with the NZETS?