New Zealand Domestic Travel

Book with confidence - our Fare flexibility has been extended to 31 March 2031.

What you need to do

For customers who have flights booked to travel on or before 31 March 2021:

• If you do not intend to fly, please opt-in for a credit using our online booking tool.
• If you are unable to manage your booking online and you are flying within the next 48 hours, please phone our Contact Centre.
• For bookings made with a travel agent, including online booking agents, you will need to refer to your original booking agent to manage your booking or to claim a credit note.

Please contact us for urgent enquiries only. Our Contact Centre and Customer Care teams are here to support you. If you can't manage your booking online, please only call us if your flight is within the next 48 hours.

At Alert Level 2, travelling between regions is permitted.

Please check the latest government travel restrictions before you book a ticket or head to the airport.

If your flight or travel plans are impacted by the Alert Level changes and we need to cancel your flight, we will be in touch as soon as possible. If you no longer wish to travel, we will credit you the full value of your flight. Opt-in for a credit online.

Travel between regions in Alert Level 2 is permitted, and we will continue to operate as normal.

You can check your flight status on our flight schedules page. All services are subject to change as governments change travel and border restrictions.

Please check the latest government travel restrictions before you book a ticket or head to the airport.

Face coverings and gloves

The New Zealand government and Air New Zealand require you to wear an appropriate face covering during your flight when travelling at Alert Level 2 or above.

Face coverings are worn over the mouth and nose and are designed to prevent the wearer from spreading diseases to others. They can also help protect the wearer from becoming infected. We encourage you to bring your own face covering, but face masks will be available at the boarding gate and on board if you do not have one or if crew determine that the one you have is not suitable. Anyone refusing to wear an appropriate face covering will not be allowed to board the aircraft. Children under the age of 12 do not need to wear a mask on board.

Please check the government website before you travel to make sure your face covering is fit for purpose.

All domestic cabin crew will be wearing masks and gloves, and pilots will wear masks when interacting with customers.

Changes on board

Food and beverage services on all domestic flights will not be available to minimise contact between customers and cabin crew. Please let cabin crew know if you would like a cup of water inflight.

The inflight magazine Kia Ora will be removed from seat pockets and Air New Zealand lollies won't be handed out inflight across the domestic network.

From midnight 14 September, physical distancing is no longer required at Alert Level 2. 

At Alert Level 2, we continue to be vigilant with physical distancing and hygiene practices.

Face masks and gloves

All domestic cabin crew will be wearing masks and gloves, front of house employees will wear masks, and pilots will wear masks when interacting with customers or moving through airport terminals. We also recommend you wear a face covering while in the airport.

Checking in 

For those checking in at larger airports, every second self-service kiosk will be operating to support physical distancing. We continue to recommend checking-in online or via the Air New Zealand App before heading to the Airport. Online check-in is available 24 hours before the departure of your flight. You can download the App here.

Physical distancing

There will be floor markers for queuing at check-in counters, service desks, bag drops and departure gates, and fewer customers will be boarded and disembarked at a time.

Lounges

Lounges will be open. A limit of 100 customers will be able to access the Lounge at any one time. During peak morning and evening periods, the Lounges will be restricted to members only. If a Lounge is at capacity, we may ask customers to wait outside the Lounge on physically distanced markings until we can safely accommodate them in the Lounge.

Cleaning

Frequent cleaning remains a priority. High-touch points as well as any surface, which appears to have been contaminated by coughing/sneezing, will be cleaned as quickly as possible.

Yes, for everyone's wellbeing and to reduce contact, we recommend checking-in online or via the Air NZ mobile app before heading to the Airport. Online check-in is available 24 hours before the departure of your flight.

You can download the App here.

At all Alert Levels, contact tracing is very important. To assist a robust process, it's important that we have accurate contact details recorded in your booking. If you have booked directly with us, please go to manage bookings to update your preferred contact information. If you have booked through a travel agent, please contact them directly.

While hand sanitiser will be available in airports and on board our aircraft, we encourage you to carry your own personal supply.

The New Zealand government and Air New Zealand require you to wear an appropriate face covering during your flight when travelling at Alert Level 2 or above. Face covering are worn over the mouth and nose and are designed to prevent the wearer from spreading diseases to others. They can also help protect the wearer from becoming infected. We encourage you to bring your own face covering, but face masks will be available at the boarding gate and on board if you do not have one or if crew determine that the one you have is not suitable. Anyone refusing to wear an appropriate face covering will not be allowed to board the aircraft. Children under the age of 12 do not need to wear a mask on board. Please check the government website before you travel to make sure your face covering is fit for purpose.

We also recommend you wear a face covering while in the airport.

Please stay home and do not fly if you feel sick or are experiencing COVID-19 symptoms.

The New Zealand government and Air New Zealand require you to wear an appropriate face covering during your flight when travelling at Alert Level 2 or above.

Face coverings are worn over the mouth and nose and are designed to prevent the wearer from spreading diseases to others. They can also help protect the wearer from becoming infected. We encourage you to bring your own face covering, but face masks will be available at the boarding gate and onboard if you do not have one or if crew determine that the one you have is not suitable. Anyone refusing to wear an appropriate face covering will not be allowed to board the aircraft. Children under the age of 12 do not need to wear a mask on board.

Please check the government website before you travel to make sure your face covering is fit for purpose.

Please ensure you have the right to transit through all countries on your itinerary.

If you have cold or flu-like symptoms you should stay at home.

These symptoms include:

• a cough
• a high temperature of at least 38°C
• shortness of breath
• sore throat
• sneezing and runny nose
• temporary loss of smell.

All inbound passengers go through managed isolation or quarantine for 14 days and must submit a negative COVID-19 test before they are able to continue their journey domestically.

In the interest of personal privacy, we won't be able to share information about other travellers. Please rest assured we're doing everything possible ensure our customers are safe onboard our flights.

We may have needed to change your seat allocation to support government guidance around physical distancing. 

From midnight 14 September, physical distancing is no longer required on domestic flights at Alert Level 2.

You don't need to take a COVID-19 test to travel domestically, but please follow government guidelines if you are feeling unwell.

If you have cold or flu-like symptoms you should stay at home.

These symptoms include:

• a cough
• a high temperature of at least 38°C
• shortness of breath
• sore throat
• sneezing and runny nose
• temporary loss of smell.

We are currently accepting unaccompanied minor bookings for New Zealand domestic travel.

Please be aware that due to the changing Alert Levels, there could be further changes to travel requirements.  We recommend that you keep informed of any changes before commencing travel, please check the government travel restrictions.

All New Zealand Domestic and Regional lounges are open, with the following exceptions:

• Wellington Regional (Wellington Domestic will remain open)

At the current Alert Level, a full food and beverage service will be available for your enjoyment at all lounges that remain open. This will be an assisted service with our staff assisting customers at the buffet and bar areas and physical distancing will be in place. A limit of 100 customers will be able to access the Lounge at any one time. During peak morning and evening periods, the Lounges will be restricted to members only. If a Lounge is at capacity, we may ask customers to wait outside the Lounge on physically distanced markings until we can safely accommodate them in the Lounge.

Valet parking is now open at our Christchurch and Auckland Domestic & International Airports. Valet will operate with physical distancing and additional cleaning precautions in place.

Wellington Airport Valet will remain closed. We've been advised by Wellington Airport that all their other products are available for online booking and drive-up and our Elite members can also use their Elite vouchers for any of those products. We'll update you as soon as we are in a position to reopen our Auckland International Valet. For more information please visit Valet parking.

We are currently unable to offer our Fast Bag product. Please visit our website for all you need to know about baggage.

Food and beverage services on all domestic flights will not be available at this time to ensure that we minimise contact between customers and cabin crew. Please let your cabin crew know if you would like a cup of water inflight.

Koru Hour will not be available at this time to ensure that we minimise contact between customers and cabin crew. Please let your cabin crew know if you would like a cup of water inflight.

The New Zealand and Australian governments are continually reviewing their transit restrictions and we strongly recommend that you check the following websites for information on whether you can transit or not. You may be required to seek advance transit approval from the relevant government. Please ensure this is done before you progress with a booking.

• Transit New Zealand
• Transit Australia