Travel within New Zealand

Get your My Vaccine Pass ready, then follow these steps:

In the Air NZ mobile app:

1.  Make sure you have the latest update of the Air NZ mobile app
2. Sign in to the app, go to the menu and select 'More'
3. Tap 'COVID-19 vaccination'
4. Scan or upload your domestic My Vaccine Pass QR code
5. Your vaccination status will now be added to your Airpoints profile, and any future flights connected to your Airpoints number

In your Airpoints account online: 

Visit the profile section of your account and follow the prompts. 

Other things to know:

• If you have your My Vaccine Pass stored in your Apple Wallet or Google Pay account, it may be easier to take a screenshot of your pass and save it to your phone before uploading to your Airpoints profile. 
• You can upload either a PDF, a JPG or a PNG file. 
• If you have multiple passengers on your booking, you can upload their passes when online check-in opens for your flight.

If you're having trouble scanning or uploading your My Vaccine Pass online or to the Air New Zealand mobile app, please check:

• that the QR code is visible
• you're scanning or uploading the official domestic My Vaccine Pass QR code
• if you're uploading a file, that it's under 5MB and is in PDF, JPG or PNG format
• you're not using someone else's My Vaccine Pass QR code
• that your vaccination status isn't already loaded to your Airpoints profile
• if you're using the Air NZ mobile app, that your device has the latest update of the app

Yes. When you scan or upload your My Vaccine Pass to your Airpoints profile, or during check-in, we do not retain or store your QR code. Your vaccination status will only be used to confirm check-in eligibility. See our privacy policy for more information.

From 14 December 2021 until 31 March 2022, only passengers with a My Vaccine Pass will be able to check in to domestic flights online or via the Air NZ mobile app.

• If you have a My Vaccine Pass, we encourage you to check in online or via the app. 
• If you do not have a My Vaccine Pass, you'll need to check in at the airport. Please allow plenty of extra time for this. 
• Children under 12 do not need a My Vaccine Pass and can be checked in online or at the airport. 

Online check-in is open 24 hours before the departure, and closes 30 minutes before scheduled departure. We recommend checking in online or via the app before heading to the airport.

During online check-in you'll be asked to provide digital proof of vaccination status for each adult passenger travelling. This means you will need to upload a screenshot or pdf of each passenger's My Vaccine Pass.

Opting to add your vaccination status to your Airpoints profile makes check-in for your domestic flights much easier. You can do this in the profile section of your Airpoints account online or in the latest version of the Air NZ mobile app.

You can update or the download the Air NZ mobile app here.

All passengers are required to wear a face covering in the airport and on all Air New Zealand operated flights.

Face coverings are worn over the mouth and nose and are designed to prevent the wearer from spreading diseases to others. They can also help protect the wearer from becoming infected. You are welcome to bring your own face covering, and face masks will be available at the boarding gate and onboard.

From 14 December 2021 to 31 March 2022, if you're not vaccinated, you need to show official proof of a negative COVID-19 test taken 72 hours before the departure of any domestic flight.

If you're vaccinated, you need to show proof of vaccination before travel. If planning on flying domestically more than once, you can save time and hassle by uploading or scanning your My Vaccine Pass QR code to your Airpoints profile and we'll automatically add your vaccine status to your future domestic bookings. 

We accept the New Zealand domestic My Vaccine Pass, as the official record of your New Zealand COVID-19 vaccination status. If you have this pass, you'll be able to check in for your domestic flights online and at the airport.

For an interim period we will accept a temporary exemption or vaccination confirmation letter issued by the New Zealand Ministry of Health. You will need to check in at the airport.

If you were vaccinated in another country and now reside in New Zealand, please refer to the Ministry of Health for information on how you can request your My Vaccine Pass.

If you have recently finished MIQ isolation requirements, we will accept an MIQ discharge letter issued within 72 hours of your domestic travel.

We also accept the New Zealand International Vaccine Certificate. 

Passengers who have had a full COVID-19 vaccine course overseas will have been issued with a digital vaccine passport or another form of electronic or paper vaccine certificate from an approved health authority. You will need to check in at the airport (not online) for New Zealand flights, and your evidence must confirm

• your name
• that you've received the full course of a COVID-19 vaccine (how many doses depends on which vaccine you've received)
• the name of the vaccine or vaccines you received
• the name of the agency that administered them
• the name of the place where you received them
• the date you received them — if you received 2 doses, you must have 2 dates

If you have a COVID-19 vaccination exemption issued by the New Zealand Ministry of Health, you can scan your exemption QR code as you would a My Vaccine Pass.

You can save this to your Airpoints profile online or on the Air New Zealand mobile app to save time checking in.

From 14 December, all vaccines and COVID-19 tests which are approved by the New Zealand Government will be accepted as proof of eligibility for check-in on Air New Zealand domestic flights. 

Children under the age of 12 do not need to provide proof of vaccination or a test. 

If you are providing a negative COVID-19 test result, the test must be taken within the 72 hours before your flight's departure. 

In New Zealand there are three types of COVID-19 tests approved by the government, although some tests may not be available to all New Zealanders:

• a swab of the back of your nose - this is often called a nasopharyngeal test, or PCR test
• a supervised Rapid Antigen Test (RAT) which is available through a nationwide pharmacy network
• saliva testing - available for border workers and appoved workers crossing a travel restriction boundary

The most up-to-date information on testing, including where to get a test, is available on the New Zealand Government's COVID-19 website. 

If you have recently finished MIQ isolation requirements, we will accept an MIQ discharge letter issued within 72 hours of travel.

If you're travelling to New Zealand by air, the Government requires non-New Zealand citizens to be fully vaccinated before travel.

Customers who booked a flexirefund (previously flexidate) ticket can request a refund here. For all other fare types, our domestic seat options come with the flexibility to make changes to your bookings. You can find your fare type on the receipt page of your E-ticket. See our fare rules for full details of your fare conditions.

Regional travel in New Zealand is now guided by the Covid Protection Framework (or 'traffic light system'). Under this framework, you can travel with your pet as checked-in baggage between all parts of New Zealand.

See more about travelling with pets

Regional travel in New Zealand is now guided by the Covid Protection Framework (or, 'traffic light system'). Under this framework, you can make online bookings for children travelling alone between all parts of New Zealand.

Children under the age of 12 do not need to provide proof of vaccination or a negative COVID-19 test to fly. 

Find out more about children flying alone

You can check your flight status on our flight schedules page.

All services are subject to change as governments change travel and border restrictions. We may be required to adjust our domestic schedule to meet the regional travel restrictions set by the government. We'll contact you if your flight is directly impacted.

To help make this process easier, it's important that we have accurate contact details recorded in your booking. If you have booked directly with us, please go to manage bookings to update your preferred contact information.

If you booked via a Travel Agent or Third-Party Online Agent, please contact them directly for help with your booking.

Please check the latest New Zealand Government restrictions before you book a ticket or head to the airport.

Our inflight food and beverage service for domestic flights is currently paused. However, our popular snacks will be available when you arrive at your destination. During the flight, water is available upon request. Face coverings are mandatory when not enjoying a drink.

The New Zealand and Australian governments are continually reviewing their transit restrictions and we strongly recommend that you check the following websites for information on whether you can transit or not. You may be required to seek advance transit approval from the relevant government. Please ensure this is done before you progress with a booking.

• Transit New Zealand
• Transit Australia