New Zealand Domestic Travel

We know New Zealanders are keen to get out there and see our beautiful country. Air New Zealand will continue to operate under the current Alert Level and we'll do our best to get our customers where they need to be.
Last updated 17 September 2020 at 11.42am NZT

Travelling safely during Alert Level 2

Thank you for your patience as we introduce new processes to keep our customers and people safe while travelling. Here's everything you need to know about domestic travel during Alert Level 2.

For information about the Alert System please visit the NZ Govt site.

Air New Zealand physical distancing icon.

Physical distancing at the airport and onboard

Physical distancing is no longer required onboard at Alert Level 2. At the airport, you will notice every second check-in kiosk will be switched off as a measure to maintain physical distancing.

We are pleased we can offer our Lounge and Valet services at Alert Level 2. During this Alert Level, we do need to limit our Lounge access to 100 people inside at any one time. This does mean that during peak morning and evening periods, the Lounges will be restricted to members only. If a Lounge is at capacity, we may ask customers to wait outside the Lounge on physically distanced markings until we can safely accommodate them inside. Valet will continue to operate with physical distancing measures in place.

We continue to recommend checking-in online or via the Air NZ Mobile app before heading to the Airport.

Air New Zealand mask icon.

Wearing face coverings and gloves

Face coverings are worn over the mouth and nose and are designed to prevent the wearer from spreading diseases to others. They can also help protect the wearer from becoming infected. To keep all passengers and crew safe, the New Zealand government and Air New Zealand require you to wear an appropriate face covering during your flight when travelling at Alert Level 2 or above. We encourage you to bring your own face covering, but face masks will be available at the boarding gate and on board if you do not have one or if crew determine that the one you have is not suitable. Anyone refusing to wear an appropriate face covering will not be allowed to board the aircraft. Children under the age of 12 do not need to wear a mask on board. Please check the government website before you travel to make sure your face covering is fit for purpose.

All domestic cabin crew will be wearing masks and gloves, front of house employees will wear masks, and pilots will wear masks when interacting with customers or moving through airport terminals. We recommend you also wear a face covering while in the airport.

Air New Zealand glass icon.

Inflight food and beverages

The usual inflight food and beverage services on all domestic flights will not be available. If you are after a drink of water, please let your crew member know and they will be able to assist. Our Koru Hour services will also be put on hold until further notice.

Air New Zealand spray bottle icon.

Cleanliness in the air and on the ground

We are taking extra steps to ensure all our aircraft, lounges and airports are frequently cleaned. We are regularly cleaning our aircraft with antiviral products, approved for use by aircraft manufacturers and by the World Health Organisation. Hand sanitiser is readily available on board all aircraft for customer and crew use.

New Zealand flight services

I have a flight booked to travel before 31 March 2021 - what do I need to know?

Can I fly New Zealand domestically at the current Alert Levels?

Is my flight still operating?

What are you doing to continue to support physical distancing and hygiene practices inflight?

What are you doing to continue to support physical distancing and hygiene practices at the airport?

Will I be able to check in online or via the Air NZ mobile app?

What steps are you taking to enable contact tracing?

What do I need to do to keep myself safe when I'm travelling?

Will I need to wear a face covering in airports or onboard your aircraft?

What else do I need to know before I travel?

How will I know if I'm sitting next to someone who has travelled on an International flight?

Why has my seat request been changed?

Other NZ travel information

Do I need a COVID-19 test to travel?

Can my children travel as unaccompanied minors?

Can I travel with my pet within New Zealand?

Will all your Lounges be open?

What can I expect in the Lounges?

Will Valet parking be available?

Can I still use the Fast Bag services on regional flights?

Will you be serving drinks and snacks on your domestic flights?

Will I still be able to enjoy Koru Hour when I travel?

Can passengers transit New Zealand or Australia to get home?