New Zealand Domestic Travel
Travelling safely during Alert Level 2
Thank you for your patience as we introduce new processes to keep our customers and people safe while travelling. Here's everything you need to know about domestic travel during Alert Level 2.
For information about the Alert System please visit the NZ Govt site.
Physical distancing is no longer required onboard at Alert Level 2. At the airport, you will notice every second check-in kiosk will be switched off as a measure to maintain physical distancing.
We are pleased we can offer our Lounge and Valet services at Alert Level 2. During this Alert Level, we do need to limit our Lounge access to 100 people inside at any one time. This does mean that during peak morning and evening periods, the Lounges will be restricted to members only. If a Lounge is at capacity, we may ask customers to wait outside the Lounge on physically distanced markings until we can safely accommodate them inside. Valet will continue to operate with physical distancing measures in place.
Face coverings are worn over the mouth and nose and are designed to prevent the wearer from spreading diseases to others. They can also help protect the wearer from becoming infected. To keep all passengers and crew safe, the New Zealand government and Air New Zealand require you to wear an appropriate face covering during your flight when travelling at Alert Level 2 or above. We encourage you to bring your own face covering, but face masks will be available at the boarding gate and on board if you do not have one or if crew determine that the one you have is not suitable. Anyone refusing to wear an appropriate face covering will not be allowed to board the aircraft. Children under the age of 12 do not need to wear a mask on board. Please check the government website before you travel to make sure your face covering is fit for purpose.
All domestic cabin crew will be wearing masks and gloves, front of house employees will wear masks, and pilots will wear masks when interacting with customers or moving through airport terminals. We recommend you also wear a face covering while in the airport.
We are taking extra steps to ensure all our aircraft, lounges and airports are frequently cleaned. We are regularly cleaning our aircraft with antiviral products, approved for use by aircraft manufacturers and by the World Health Organisation. Hand sanitiser is readily available on board all aircraft for customer and crew use.