Travel within New Zealand

Book with confidence - our Fare flexibility has been extended to 31 October 2021.

What you need to do

For customers who have NZ domestic flights due to depart before 31 October 2021:

• If you do not intend to fly, please opt-in for a credit using our online booking tool. Please keep in mind that any fare difference will still apply, and the changes need to be made prior to departure. You can opt-in for credit at any time as long as it's before check in closes.
• For bookings made with a travel agent, including online booking agents, you will need to refer to your original booking agent to manage your booking or to claim a credit note.

Our Contact Centre and Customer Care teams are here to support you. If you can't manage your booking online, please call us to get it sorted.

You can check your flight status on our flight schedules page.

All services are subject to change as governments change travel and border restrictions.

Following Alert Level announcements we sometimes adjust our domestic schedule to meet the regional travel restrictions set by the government. We'll keep you updated as the information becomes available and will contact you if your flight is directly impacted. 

To help make this process easier, it's important that we have accurate contact details recorded in your booking. If you have booked directly with us, please go to manage bookings to update your preferred contact information. 

If you booked via a Travel Agent or Third-Party Online Agent, please contact them directly for help with your booking.

Please check the latest New Zealand Government restrictions before you book a ticket or head to the airport.

We will continue to be vigilant with hygiene practices at all Alert Levels.

Changes on board

Where possible we will allocate additional space between customers travelling alone. We will aim to keep families and some travelling companions together, so there may be some people sitting together with no additional space between them.

Face coverings

Face coverings are required at the airport and onboard all New Zealand domestic flights.

Face coverings are worn over the mouth and nose and are designed to prevent the wearer from spreading diseases to others. They can also help protect the wearer from becoming infected. You are welcome to bring your own face covering, and face masks will be available at the boarding gate and onboard.

We will continue to be vigilant with physical distancing and hygiene practices at all Alert Levels.

Frequent cleaning remains a priority. High-touch points as well as any surface, which appears to have been contaminated by coughing/sneezing, will be cleaned as quickly as possible.

We continue to recommend checking-in online or via the Air New Zealand App before heading to the airport. Online check-in is available 24 hours before the departure of your flight. You can download the App here.

All passengers are required to wear a face-covering in the airport and on all Air New Zealand operated flights.

Yes, for everyone's wellbeing and to reduce contact, we recommend checking-in online or via the Air NZ mobile app before heading to the Airport. Online check-in is available 24 hours before the departure of your flight.

You can download the App here.

Contact tracing is important at all Alert Levels. Making sure your contact details are up to date strengthens the process and helps us keep you informed of any updates.

If you have booked directly with us, please go to manage bookings to update your preferred contact information. If you have booked through a travel agent, please contact them directly.

Please stay home and do not fly if you feel sick or are experiencing COVID-19 symptoms.

While hand sanitiser will be available in airports and onboard our aircraft, we encourage you to carry your own personal supply.

Face coverings are required prior to reaching the boarding gate and onboard all New Zealand flights. Face coverings are worn over the mouth and nose and are designed to prevent the wearer from spreading diseases to others. They can also help protect the wearer from becoming infected. You are welcome to wear your own face covering and face masks will be available at the boarding gate and onboard.

All passengers are required to wear a face covering in the airport and on all Air New Zealand operated flights.

Face coverings are worn over the mouth and nose and are designed to prevent the wearer from spreading diseases to others. They can also help protect the wearer from becoming infected. You are welcome to bring your own face covering, and face masks will be available at the boarding gate and onboard.

Please ensure you have the right to transit through all countries on your itinerary.

If you have cold or flu-like symptoms you should stay at home.

These symptoms include:

• a cough
• a high temperature of at least 38°C
• shortness of breath
• sore throat
• sneezing and runny nose
• temporary loss of smell.

All inbound passengers go through managed isolation or quarantine for 14 days and must submit a negative COVID-19 test before they are able to continue their journey domestically.

In the interest of personal privacy, we won't be able to share information about other travellers. Please rest assured we're doing everything possible ensure our customers are safe onboard our flights.

We may have needed to change your seat allocation to support government guidance around physical distancing. 

At all Alert Levels, please follow government guidelines for travel within New Zealand.

Do not travel if you:

• have been requested to self-isolate
• have symptoms of COVID-19
• are awaiting a COVID-19 test result.

If you have cold or flu-like symptoms you should stay at home.

These symptoms include:

• a cough
• a high temperature of at least 38°C
• shortness of breath
• sore throat
• sneezing and runny nose
• temporary loss of smell.

Due to Alert Level changes within New Zealand, bookings for children travelling alone may be restricted. 

At Alert Level 4: Air New Zealand does not accept bookings for children travelling alone. 

At Alert Level 3:  Bookings for children travelling alone to or from a city at Alert Level 3 are restricted to essential, compassionate and court-ordered travel only and must be made through our contact centre.

At Alert Level 2: Bookings for children travelling alone between cities at Alert Level 2 are open. Please call our contact centre if your child needs to travel or has an existing booking with us. If the journey includes a destination in Alert Level 3, then the higher Alert Level restrictions apply.  

Find out more about children flying alone.  

At Alert Level 4, pets will only be accepted as cargo via an approved pet transporter.

If you wish to fly to or from an Alert Level 3 destination, please note that travel with pets is very restricted. Please call our contact centre for further information.

If you're travelling between Alert Level 2 destinations, your pet is able to fly as checked baggage. Please note that space may be limited. If your journey includes a destination in a higher Alert Level, then the higher Alert Level restrictions apply.  

See more about travelling with pets. 

Our Fast Bag service is operating except for flights in to, out of, or transiting through Alert Level 3 destinations.

Our food & beverage service is paused for flights within New Zealand. Water is available upon request only. Please wear a mask or face covering when not enjoying a drink.

The New Zealand and Australian governments are continually reviewing their transit restrictions and we strongly recommend that you check the following websites for information on whether you can transit or not. You may be required to seek advance transit approval from the relevant government. Please ensure this is done before you progress with a booking.

• Transit New Zealand
• Transit Australia