Note: changes to Duty Free liquids
Departing US customers are permitted to purchase Duty Free items, however conditions apply for Los Angeles transit passengers. All duty free items purchased must be in tightly sealed ‘Secure Tamper Evident Bags (STEBs) with the receipt securely attached being no more than 48 hours old and they clear security screening. This is a mandatory Transport Security Administration (TSA) requirement. Any liquids over 3.4 ounces, or 100 ml will need to undergo screening in a bottled-liquid-scanner (BLS). The BLS only works on clear bottles, the liquid itself doesn’t need to be clear.

For passengers travelling beyond Auckland and London, please note that this may not be deemed acceptable in other transit ports as those jurisdictions may have differing requirements, which may result in the seizure of those duty free items. Compliance with the STEBs requirements rest solely with Duty Free Store personnel and passengers; the airline will not be held responsible for the seizure of duty free items by security screening agencies.

The following steps apply to all Air New Zealand passengers connecting at Los Angeles except those remaining on NZ2 or NZ1 to/from London Heathrow who are required to collect a transit card and follow the signs specific for transit passengers for quicker processing.

  • On arrival make your way to the lower level to complete US Customs and Border Protection (CBP) entry procedures, Air New Zealand staff will be on hand to provide directions.
  • Collect your bags from the baggage carousel.
  • Clear Customs.
  • Connecting to another flight and your baggage has been through-checked to your next/final destination?
    • Drop your baggage at the Transfer Desk, to your right as you leave the arrivals hall.
    • Make your way to your connecting airlines terminal, if you have been issued a boarding pass to your next destination you can proceed through security, check the screens for departure gate information. If you haven’t been issued a boarding pass you will need to check-in with your connecting airline before proceeding through security.
  • Connecting to another flight and your baggage has not been through-checked to your next/final destination?
    • With your bags make your way to your connecting airline's terminal, where you will need to check-in with your connecting airline before proceeding through security.

Connecting between terminals

You can either catch the complimentary airport shuttle bus or make your own way.

Please see the map of the Tom Bradley International Terminal.

To catch the complimentary airport shuttle (Bus A), exit the terminal and wait beneath the blue sign "LAX Shuttle and Airline Connections". You will find this outside the downstairs arrival level. The shuttle runs every 5 to 10 minutes between all terminals and airlines. It is white, blue and green and has a large letter "A" painted on it. "LAX Shuttle and Airline Connections” buses operating on route A are lift equipped for wheelchair access.

To walk to another departing terminal, head left to Terminals 1-3, and head right to Terminals 4-8.

Changes to LAX transit process for customers travelling between Auckland and London Heathrow on NZ1 and NZ2

On arrival at LAX, transit customers continuing on the same aircraft to Auckland (NZ 1) or London Heathrow (NZ 2) will be directed by ground staff down to US Customs and Border Protection processing. Following, passengers will then be directed to a designated transit location for security screening by the Transportation Security Administration (TSA). Once screened, passengers will be directed back into the central terminal area where they will have complete access to the departure area, including the 150,000 square feet of retail and dining space in TBIT’s Great Hall. For those eligible (Business Premier, Star Alliance Gold & other eligible customers), transiting passengers will also have access to the Star Alliance Lounge. Passengers must retain their boarding passes at all times. There is no requirement to complete any arrival forms and checked baggage will remain onboard during transit time. Customers are still required to meet all entry requirements including having a current visa or ESTA where applicable.

Connecting to an Air New Zealand flight

Connecting from a US domestic flight

When connecting from a US domestic flight to an Air New Zealand flight and your baggage has been through checked to your next/final destination you will not need to collect your baggage on arrival in Los Angeles. If you already have a boarding pass proceed through security and make your way to the Air New Zealand departure gate (please check screens for gate number) where our staff will do a document check and issue you with a new boarding pass. If you do not have a boarding pass please check in with Air New Zealand on the departures level in TBIT before proceeding through security.

Connecting from a flight originating in Canada with Air Canada

Your baggage has been through checked to your next / final destination?

When connecting from a flight originating in Canada on Air Canada to an Air New Zealand flight you will complete US Customs and Border Protection (CBP) entry procedures on departure from Canada, if your baggage has been through checked to your next/final destination you will not need to collect your baggage on arrival in Los Angeles and can proceed directly from Terminal 2 to TBIT (short walk or shuttle ride). Even if you already have a boarding pass, please make your way to the Air New Zealand departure gate at TBIT (please check screens for new gate number) where our staff will do a document check and issue you with a new boarding pass.
Your baggage has not been through checked to your next / final destination?

If your bags are not through checked to your next/final destination you will need to collect your baggage on arrival in Los Angeles and check-in with Air New Zealand on the departures level at TBIT. Once you have checked in, proceed through security to the departure gate.

Connecting from an international flight

  • Collect your bags from the baggage carousel.
  • Clear Customs.
  • Connecting to an Air New Zealand flight and your baggage has been through checked to your next/final destination?
    • Drop your baggage at the Transfer Desk.
    • Make your way to TBIT, If you already have a boarding pass, proceed through security and make your way to the Air New Zealand departure gate (please check screens for gate number) where our staff will do a document check and issue you with a new boarding pass. If you do not have a boarding pass, please check-in with Air New Zealand on the departures level before proceeding through security.
  • Connecting to an Air New Zealand flight and your baggage has not bee through checked to your next/final destination?
    • With your bags make your way to Air New Zealand check-in on the departures level at TBIT before proceeding through security.
    • On arrival you will need to complete US Customs and Border Protection (CBP) entry procedures.

Tom Bradley International Terminal map.